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Privacy Policy

Privacy Policy


We welcome you to Oaks.pk (the “Site). Your privacy and data security is our primary concern, and we intend to keep your personal information safe and secure. To know more about how the Site collects, uses and discloses your personal information (under certain circumstances), please read this Privacy Policy.

The Privacy Policy of this Site also explains the measures we employ to protect your data and personal information that you provide us. In addition to that, this Privacy Policy also details the options regarding collection, analysis, utilization and disclosure of your personal information. If you continue to use this Site, then it means you accept our Privacy Policy and our right to change, modify, update, add or remove portions of the Privacy Policy as and when necessary. You are advised to regularly check our Privacy Policy for any updates, changes, modifications, additions or removal of portions. The changes will be considered effective from the moment it is posted on the Site. If, after changes, you continue to use the Site then it will constitute as your acceptance of the changes. 

Your privacy and data protection is very important to us. Therefore, the Site will only use your personal information (provided by you) according to the practices described in this Privacy Policy. We will only ask you to provide details necessary for us to provide you ultimate online shopping experience, and shall not collect/keep irrelevant information.

The Site will store your personal information no longer than required by the law or until it is relevant for the purposes for which it was acquired in the first place.

However, you are not required to provide your personal details while browsing this Site. You can stay anonymous while browsing the Site, and we cannot identify you unless you login using with your account.

Data That We Collect


We may collect assorted information including without limitations your name, physical/delivery address, email address, home/mobile phone number, preferred mode of payment, and financial/payment details when you place an order on the Site.

We collect, keep and process your information for processing your order (purchase) on the Site as well as for any possible claims later, and to offer you our services.

The information you provide us will be used for processing your order(s), and to provide you with the information and services upon your request. Moreover, your personal information will be used for verifying your account and your financial/payment details as well as for processing financial transactions in connection to your payment.

The collected data will also be used for identification of the visitors, their browsing habits and for optimizing/customizing the Site according to their unique requirements.

We may occasionally provide you with information about latest offers and promotions, which might be useful to you. Moreover, we may also provide you with certain information on your request. However, you can always choose not to receive promotional offers and marketing communications by clicking on the link to unsubscribe, provided at the bottom of emails.

You should note that your name, address, phone number and other related details may also be passed on to a third party (to suppliers or couriers) to deliver the product(s) you ordered. However, it is important that you provide us accurate personal information and update us about any changes in your provided information.

The actual details about your order(s) may be stored with us, but we cannot retrieve it directly for security reasons. However, you can retrieve/access such information by signing-in into your account on the Site. When you are logged in with your account, you can (along with other details) view the details of the order(s), your personal information, your financial details as well as the status of the order(s) i.e. if the order is completed or ready to be dispatched. You accept your responsibility to treat your personal information (including without limitation your username and password) confidentially, and thus you are requested not to share it with any other person or party, unless required by the law. The Site will only assume responsibility about data breaches or misuse of your account, if it is our fault.

Other Uses Of Your Personal Information



The Site may utilize your personal information for market-research and opinion polls. However, you can remain completely anonymous during such activities, because we use it exclusively for statistical purposes. You can always choose not to participate in such activities whenever you want. Moreover, we do not share your responses in opinion polls and surveys with any third party, and save the responses separately form your email address. However, revealing your email address is essential if you participate in a competition.

We may also use your personal information to send you information about new promotions, our products, our newsletter, our partners/affiliates, our other websites, and other information related to your interest. However, you can choose not to receive such information by clicking on the “unsubscribe” link. We will cease to send you promotional messages within seven (7) working days after receiving your instruction. However, we may contact you for clarification if we believe that the instructions you have provided are unclear.

We may also anonymize your data while using it for different purposes including but not limited to determining your location and analyzing your activity on the Site to improve your shopping experience. We may, at times, provide your selected information to publishers, without revealing your identity.

Competitions



If the Site offers any competition, then we will use the collected data to inform winners and advertise our offers. More details about the competition (if necessary) will be available in the terms of the respective competition.

Third Parties And Links



The Site may provide your personal details to affiliates, partners, vendors, suppliers and other companies in our group. Your information will also be passed on to agents and subcontractors to aid us in using your data as described in the Privacy Policy. For instance, we may pass your details to the third party responsible for delivering product(s) at your door step.

The Site may also provide your information to third parties for various purposes like credit risk reduction and protection from frauds. If we sell our business completely or partially, then we may have to transfer our database containing all your information.

How we collect, use, and disclose your information is described in the Privacy Policy, and other than what is described in the Privacy Policy we will not use your personal information for any other purpose. Moreover, under no circumstances we will sell your personal information to any third party without your prior consent, unless required by the law or defined in the Privacy Policy.

This Site also contains links to other websites or advertisements which may take you to other sites. Please note that the Site is not responsible for the privacy practices employed by those external sites. In addition to that, the Site cannot be held liable about the way third parties handle your personal information, even if we have provided them your information as defined in the Privacy Policy.

Cookies



For using this Site, you are not required to accept the cookies requirements. However, you can use all the functions and features of the Site if cookies are enabled in your device. Please note that should you choose not to accept the cookies, but then you cannot avail the ‘basket’ functionality, and cannot order product(s) through the Site. Cookies are text files which are stored in the internet browser on your device storage and help identify us your computer and the pages you have visited. Cookies can also be used to recognize your Internet Protocol address, which saves your time and help us provide offers and products of your interest. The Site uses cookies for your convenience as they help us to remember who you are and the pages you visited last time, without signing-in into your account. We do not use cookies for targeted ads or obtain your information for purposes not mentioned above. You can disable cookies in your browser, but it will limit your use of this Site. Please note that we do not use cookies to obtain your personal or private information, and the cookies we use are free from viruses and malware. In case you want to learn more about how cookies work please visit: https://www.allaboutcookies.org

This Site uses Google Analytics, a web analytics service offered by Google, Inc. (“Google”). Google Analytics uses cookies, which enable us to learn more about how you use the Site. Google Analytics uses cookies to collect information including but not limited to your IP address, which is routed to the Google’s servers located in United States. The information collected using Google Analytics is used for evaluating how you use the Site. Moreover, information collected through cookies will also be used for compiling report about your activities on the Site.

However, you can simply disable the cookies from your browser settings, but this may restrict your access to the Site. By using this Site, you accept that your data will be processed through Google in a manner as described in this section.

Security



The Site employs appropriate and latest security and technical measures to ensure security of your data. Our security policies are designed in a way to prevent unlawful or unauthorized access to the data, and to circumvent accidental loss, damage or destruction of your information. The data that we collect from you are stored in our secure servers with strong firewall policies. However, our strict security measures mean that sometimes you also have to provide proof of your identity before we enable you to access your personal information.

Please note that you are solely responsible for the security of your device(s) and maintaining confidentiality of your username, password and other account details.

Your Rights



You reserve the right to your personal information with us, and will always have access to your personal information. You can also request the Site to correct any inaccuracies in your information free of charge. Moreover, you also reserve the right to ask us to stop using your personal data for direct marketing purposes.